When employees work together, understand each other and function as a team, then the work gets done. Communication at work is very important and can be the basis for productivity but also a source of conflict and troubles.
Good communication will enable us to recognize the common good, share it with others, and turn it into our own experience to enrich our lives.
In his book “Nonviolent Communication: A Language of Life”, American psychiatrist and psychoanalyst Marshall B. Rosenberg defined non-violent communication that helps resolve conflicts, provides an agreement and manage difficult situations. One of the ideas of this internationally recognized communication technique is Dr Rosenberg’s saying: “Words are windows … or walls”
The non-violent communication process takes place in 4 stages:
- Objectively define the situation (concrete actions that we observe ..)
- Express and describe the feelings caused by this situation (how we feel …)
- Express and describe your needs related to these feelings (what I need ..)
- Define what we want from another person (the specific actions we are seeking…)
Itis important in communication to avoid the language that causes rejection and refusal. In this context, it helps to use “I” instead of using “You”; for example, it’s completely different to say “you’re never there for me” than it is to say “I need you and I miss you”.
When we focus on clarifying what we observe, feel and need, we discover the depth of our own compassion instead of diagnosing and judging. Nonviolent communication emphasizes attentive listening to both yourself and others, thereby encouraging respect, attention, and empathy. This type of communication is not easy, it requires more effort and it is used primarily in communication with close and cherished people.